Last updated: October 2025
At JW Library Hub (“we”, “us”, or “our”), we value transparency and fairness in every transaction.
This policy outlines how we handle digital product delivery and refund requests for purchases made through our website https://jw-library.com.
1. Digital Product Delivery
All products offered on JW Library Hub — including eBooks, audiobooks, and digital study materials — are delivered electronically.
Once your purchase is successfully completed:
- You will receive a confirmation email with download instructions or a direct access link;
- Digital content is available immediately after payment (unless otherwise stated);
- No physical shipping is required or available.
If you do not receive your product within 15 minutes of purchase, please check your spam folder or contact our support team at [email protected].
2. Physical Products (if applicable)
In the event we offer physical merchandise or printed materials in the future:
- Orders will be shipped within 3–7 business days;
- Delivery times vary by region and courier;
- You will receive a tracking number once your order has been dispatched.
Shipping fees (if any) will be displayed during checkout before payment is processed.
3. Refund Policy for Digital Products
Because our products are digital and accessible immediately after purchase, we generally do not offer refunds once the file or content has been delivered.
However, refunds may be considered in the following cases:
- You were charged multiple times by mistake;
- You experienced technical issues preventing access to your purchase;
- You received a corrupted or incomplete file;
- The product description was clearly inaccurate.
If any of the above apply, please contact us within 7 days of purchase at [email protected], and include:
- Your order number;
- The email used for the purchase;
- A brief description of the issue.
Our team will review your request and respond within 3–5 business days.
4. Refund Policy for Physical Products (if applicable)
If physical items are offered:
- You may request a refund within 14 days of receiving your order;
- Items must be unused and returned in original condition;
- The customer is responsible for return shipping costs unless the item is defective.
Refunds will be issued to the original payment method once the returned item has been received and inspected.
5. Non-Refundable Items
The following are not eligible for refund:
- Digital downloads already accessed or downloaded;
- Gift cards or promotional codes;
- Content marked as “Free” or “Donation-based”;
- Purchases made via third-party platforms (e.g., Storytel, JW.org).
6. Technical Support
If you experience difficulties downloading or accessing your digital content, please contact us at [email protected].
We will gladly assist with restoring access or re-sending files at no extra cost.
7. Policy Updates
We may update this Refund & Delivery Policy to reflect changes in law, technology, or our operational process.
All updates will be posted on this page with a new “Last Updated” date.
8. Contact Us
If you have any questions regarding delivery, refunds, or digital purchases, please reach out to us:
📧 [email protected]
🌐 https://jw-library.com
✅ Summary (for footer or checkout notice):
Digital products are delivered instantly by email.
Refunds are available only in cases of duplicate payments, technical issues, or inaccurate descriptions.
For help, contact [email protected].